Introduction
Welcome to trendmiz.com. At Deniz Mert, we strive to ensure our customers are satisfied with our digital marketing services. This Refunds Policy outlines the conditions and procedures for requesting refunds for our digital products. By purchasing our products, you agree to the terms outlined in this policy.
Refund Eligibility
Conditions for Refunds
Refunds are available under the following conditions:
- The digital product was purchased within the last 30 days.
- The product has not been substantially used or consumed.
- The customer provides a valid reason for the refund request.
Non-Refundable Circumstances
We do not offer refunds in the following cases:
- Change of mind after substantial use of the product.
- Failure to provide necessary access or information to deliver the service.
- Any technical issues caused by the customer’s hardware or software.
Refund Process
Initiating a Refund Request
To initiate a refund, please follow these steps:
- Contact Customer Support: Email us at trendmiz@support.com with the subject line “Refund Request – [Your Order Number]”.
- Provide Details: Include your order number, the reason for the refund request, and any relevant information or documentation.
- Wait for Response: Our customer support team will review your request and respond within 5 business days.
Approval and Processing
If your refund request is approved:
- Notification: You will receive an email notification confirming the approval.
- Refund Method: The refund will be processed using the original payment method.
- Timeframe: Refunds will be processed within 7-10 business days from the date of approval.
Costs and Fees
Refund Fees
In most cases, we do not charge any fees for processing refunds. However, if the refund incurs any transaction fees from payment processors, these fees may be deducted from the refund amount.
Additional Costs
Customers are responsible for any additional costs associated with their use of our services, such as third-party transaction fees, which are non-refundable.
Product Requirements
Digital Products
As we sell digital products, there are no physical returns. Customers must ensure they have securely deleted any downloaded files and ceased all use of the product upon receiving a refund.
Misuse of Refund Policy
Any abuse or misuse of our refund policy, such as repeated requests without valid reasons, may result in the suspension or termination of the customer’s account.
Contact Information
For any questions or concerns regarding our Refunds Policy, please contact us at:
Email: trendmiz@support.com
Address: Alabama Street 212
Changes to This Policy
We reserve the right to modify this Refunds Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this policy periodically to stay informed about our refund practices.
Acknowledgment
By purchasing our digital products, you acknowledge that you have read, understood, and agree to be bound by this Refunds Policy.
Exceptions and Special Circumstances
Special Offers and Promotions
Refunds for products purchased during special offers or promotions will be subject to the specific terms and conditions of the promotion. Any additional restrictions or conditions will be clearly outlined at the time of the promotion.
Bulk Purchases
For bulk purchases or purchases made under a special agreement, the refund terms may differ. Such terms will be detailed in the specific agreement or contract. Please refer to the contract for any refund-related clauses.
Technical Issues
If you experience technical issues with our digital products, we encourage you to contact our customer support team for assistance. In many cases, technical issues can be resolved without the need for a refund. If the issue cannot be resolved, and it falls under the refund eligibility criteria, we will process the refund accordingly.
Force Majeure
In the event of force majeure or circumstances beyond our control (such as natural disasters, pandemics, or government actions), refunds may be delayed or temporarily unavailable. We will communicate any such delays and work to resolve them as quickly as possible.
How to Contact Us
If you need further assistance with your refund request or have any questions regarding our Refunds Policy, please reach out to our customer support team:
Email: trendmiz@support.com
Address: Alabama Street 212
We are here to help and ensure your experience with Deniz Mert is satisfactory.
Final Note
Your satisfaction is our priority. We value your feedback and aim to address any concerns promptly and fairly. Thank you for choosing trendmiz.com for your digital marketing needs.
Fair Usage Clause
We operate under the principle of fair usage to ensure that our Refunds Policy is not exploited or abused. While we strive to provide excellent customer service and support, we reserve the right to deny refunds or limit future purchases if we determine, at our sole discretion, that a customer is engaging in abusive refund practices. This includes, but is not limited to:
- Excessive refund requests without valid reasons.
- Unauthorized use or distribution of our digital products after receiving a refund.
- Intentional misuse or manipulation of our Refunds Policy for personal gain.
We reserve the right to take appropriate action, including account suspension or termination, in cases of abuse or misuse of our Refunds Policy.
Governing Law and Jurisdiction
This Refunds Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which Deniz Mert operates, without regard to its conflict of law provisions. Any disputes arising out of or related to this Refunds Policy shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Amendment and Updates
We reserve the right to amend or update this Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Refunds Policy periodically for updates. Your continued use of our services after any modifications to this Refunds Policy constitutes acceptance of those changes.
Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Refunds Policy, including any amendments or updates made from time to time.
Last updated: 2024-05-31
This additional clause ensures that our Refunds Policy is not abused or exploited, maintaining fairness and integrity in our business practices. If you have any further questions or require clarification on any aspect of this policy, please do not hesitate to contact us.